Tag: CTA

Whatever happened to the CTA express bus boarding lane?

March 10, 2011 / / 0 Comments

While the Chicago Transit Authority investigates the use of alternative payment methods (like with a bank card or your cellphone), there are some things they can do now to improve the customer experience for the long term. The CTA is also investigating getting rid of traditional fare media entirely. My suggestions are congruent with that goal, although I do not support eliminating transit cards and cash payments, and I believe they can be implemented quickly using existing technology. Without a deeper knowledge of the limitations of the devices, software, and vendors CTA currently uses for fare handling, I present you three suggestions for speeding up the CTA:

1. Expand fare types on its RFID cards

Allow multi-day passes to be loaded onto Chicago Card (CC) and Chicago Card Plus (CCP). Go online and apply a 7-day pass to your card for the same price as it would cost at Walgreens. And since your CCP is already registered in your name, if you lose the card, you don’t lose the value of the multi-day pass. CC customers should register their card to protect its stored value.

I write this now because a friend just told me she lost her 7-day pass. That’s $23 down the drain. But if she lost her more durable CC/CCP she could pay $5 and receive the benefit of having her remaining days restored to the card (remaining days would be calculated based on the time she reported it lost).

Having the touchpad located here on the buses was supposed to reduce congestion in the doorway. But it appears to not have worked as the CTA moved the touchpads on all buses to the normal fare collection device, near the driver (in 2010). Photo taken in 2005 by Christopher.

2. Change U-PASS fare media

Switch U-PASS to be an RFID card like the CC and CCP. This will make it cheaper to replace lost or stolen U-PASSes (students must pay $35 to have it replaced while CC and CCP customers only pay $5), while also speeding up boarding time and decreasing overall travel time. I’ve written about switching the U-PASS media before.

I believe suggestions 1 and 2 can be done within a year and that it will provide immediate benefits, possibly more than those provided by the existing old CC/CCP program. Those cards have been available for almost 7 years now and a minority of repeat CTA customers use them.

3. Integrate

This almost goes without saying…fare media should be integrated with Pace*, Metra, and even taxis. CTA has already taken the wonderful step of integrating the CCP with I-GO car sharing.

Essentially, the existing RFID card program (that’s CC and CCP) should be more like the ORCA card in Seattle (ORCA stands for One Regional Card for All). The ORCA card allows multi-day passes (including a monthly or 30-day pass), youth discounts, senior discounts, disabled discounts, and low-income traveler discounts. It can be used on ferries, trains, and buses. And like the CC/CCP “pay as you go” method, the ORCA can hold “cash” to be used for transfers between agencies or paying for a companion (they call it e-purse).

Click through to read why Oran Viriyincy has four ORCA cards.

The public is nothing short of great ideas for the Chicago Transit Authority. Now if only there was a way where we could present our ideas or have them vetted by listening managers.

*The Chicago Card and Chicago Card Plus can be used on Pace buses.

Some lessons learned in bike parking placement at train stations

February 14, 2011 / / 0 Comments

Flickr user Jeramey posted the photo below showing empty bike racks inside the Damen Blue Line station in Wicker Park, Chicago. He took it on Wednesday, April 14, 2010, when the high temperature was 82°F – good riding weather.

He linked to a photo taken in July 2009 showing the full bike racks inside the Sox-35th Red Line station in Bridgeport/Bronzeville. It’s hot in July as well.

Both bike racks were installed in the same project in 2009. Two other stations received high-capacity bike racks: Jefferson Park Blue Line, and Midway Orange Line.

Jeramey’s implied question is, “Why are people using Sox-35th bike racks, but not Damen bike racks?” I have some hypotheses.

Damen Blue Line station bike racks

1.  The number of physical barriers someone with a bicycle must cross to access this space is too high. First there’re the narrow doors to the station house; second is the gate that must be unlocked by the station attendant (but is often found unlocked);third is the stairs; fourth is the high frequency of passengers in the staircase and first landing that the passenger with a bicycle must navigate through.

2. The lack of knowledge about this parking space’s existence. While there are small signs pointing towards these bike racks, they are easily ignored. Additionally, people riding bikes in Chicago tend not to look for signs as bike parking is almost always in view of the final destination (this is one of the rules of successful bike parking).

3. There is often available bike parking outside the station house. If the racks outside are available, those are more convenient. See hypothesis 1.

4. The station is too close to downtown, the destination of a majority of people bicycling to work. Instead of biking to the train station, they ride directly to work without riding the CTA. This map shows where people who bike to work call home and where they work. To test this hypothesis, I think some usage counts should be taken on multiple days per season. Expected results: In colder weather, people would combine modes and ride to the station and then to work. In warmer weather, they would only ride their bicycle.

Sox-35th Red Line station

Now let’s look at the Sox-35th Red Line station bike racks in the same categories.

1. No barriers. The station is newer, has wide doors, no stairs, and a wheelchair turnstile that people with bikes can use.

2. No need for signage or direction. As soon as one enters the station, the bike racks are visible.

3. They’re the only bike racks available. You can’t park securely outside the station house.

4. The route between Sox-35th and the center of Chicago is not as bike friendly as that between Damen and downtown. Milwaukee Avenue offers a direct connection between Damen and downtown, a critical mass of other people bicycling, and bike lanes for a majority of the length. State Street is the most direct to downtown from Sox-35th, but lacks bike facilities (not even a wide outer lane; King Drive has a bike lane but only goes so far as Cermak Road), or other people bicycling.

In future installations of bike parking like these two, we should look at the difficulty of accessing the bike rack as well as considering who will use them and what trips they may take (will people bike past the station to their destination?). Additionally, planners should count the number of bicycles parked at the stations before and after new parking fixtures are installed to better understand how and when it’s used.

Disclaimer: I was involved in 2009 and 2010 in selecting four CTA and Metra stations for the second round of Bike To Transit. The Regional Transportation Authority (RTA) awarded CDOT a $375,000 grant as part of its Innovation Coordination Enhancement program.

The blizzard’s calming effect

February 7, 2011 / / 0 Comments

Last Wednesday night, after the blizzard had stopped and the city had plowed arterial roads, I took two buses to Pilsen in 36 minutes. Transit buses have an average speed lower than bicycling and I don’t think I could have biked there in 36 minutes. (I didn’t want to bike because I didn’t know the condition of roads from my new place in Avondale to dinner in Pilsen.)

I credit the speedy journey to the complete lack of cars on the road and the few people wanting to go out on Wednesday, as well as ride the bus.

The blizzard gave Chicagoans a break. Hundreds of thousands of workers stayed home on Wednesday. Thousands more got the day off on Thursday. Car traffic remained light through Friday and the Chicago Transit Authority trains and buses were packed on Thursday (partially because of mechanical problems on the Blue Line but also because of new riders who couldn’t drive or carpool).

Chicagoans enjoy strolling through Humboldt Park. Photo by Joshua Koonce.

Many people took walking tours around their parks and neighborhoods, or went to see the calamity of Lake Shore Drive. Flickr is loaded with the explorers’ photos. Check out 2,000+ labeled “snomg chicago.”

The blizzard’s effect on traffic and roads

The snow plows inadvertently created a curb extension at the main intersection in Wicker Park, often used as part of a traffic calming project. This was gone on Saturday, but in addition to its removal, the entire corner sidewalk was cleared.

A lot of bike lanes are buried right now and people riding bikes are riding in the middle shared lanes, further calming traffic. I’m not sure how long the civility I noticed between drivers and bicyclists last week will last, even as bike lanes remain “closed” or have been illegally co-opted into backup parking lanes. See next photo.

These drivers have illegally parked their cars in the bike lane. The municipal code does not offer any relevant (i.e. snow-related) exemptions for parking or standing in bike lanes.

Riding and driving through town has been interesting. There’s no room for people riding bikes to share the lane with drivers side by side, so they must share it front to back.

A better way for bike storage on trains

February 3, 2011 / / 18 Comments

UPDATED: How BART (Bay Area Rapid Transit, San Francisco region) treats bikes on board. Simple signage and a bike graphic tell all passengers where bikes belong. Photo by Jim Dyer. More photos.

Look at the photo below and take in all the details about the bicycle’s position and orientation in relation to the vestibule, modesty panel, doors, seating, and aisle. Accommodating bicycles on many of the Chicago Transit Authority’s ‘L’ cars can be a hassle, not only for the bicycle-toting customer, but for the other passengers as well.

This photo shows what I see as the only appropriate location for a bicycle on the Red Line’s 2600-series car.

The passengers may be hit by wheels or handlebars, or have their personal space intruded upon or reduced.

The bicycle owner has the responsibility to ensure they don’t hit or disturb other passengers – to be successful with this on every trip is nearly impossible. Additionally, according to the platform position, the owner will have to move their bicycle to the other side of vestibule to allow access to the doors and aisle. Sometimes other passengers are already standing there, not paying attention, and it can be almost embarrassing to ask them to excuse you and your bicycle.

The 2600-series car in which I rode and took these photographs was built in the 1980s. I think it’s safe to say that the designers and engineers at CTA and Budd Manufacturing didn’t consider the spatial needs of bicycles in the plans. And retrofitting train cars is expensive. Bicycle riders in Chicago “get by” with the current rolling stock. (The train cars with the butterfly doors cannot accommodate wheelchairs or bicycles – there are 2 of these cars on many Blue Line runs.)

But there’s an opportunity to change things because the CTA will be asking Bombardier Transportation for some refinements on the 5000-series cars that the transit agency has been testing on all lines. Now’s our chance to request changes!

If you don’t know of the differences beforehand, you can’t recognize that this is a brand new car with a slightly different exterior design. The interior, however, differs wildly.

The most striking distance is the longitudinal or aisle-facing seats.

The new train car now provides two spaces for passengers in wheelchairs (look in the middle for the wide seat backs facing you). The seats flip up and there’s a seatbelt to hold the wheelchair in place. Photo by Kevin Zolkiewicz.

Based on the design we’ve all seen, I suggest the CTA and Bombardier make the following changes to better hold bicycles on board:

  1. With signage and markings (on the interior walls and floor), indicate that the space for wheelchairs is a shared space and that passengers with bicycles may also use it. The signage would mention that customers with disabilities always have priority as well as mention the times bicycles are allowed on-board. This change would send a stronger message to all other passengers that bicycle owners also have a priority to use this space and they may be asked to move so a bicycle can fit here.
  2. In an educational and marketing campaign, teach customers about bike-on-board rules, where to place bicycles on the ‘L’, and where and when customers can expect passengers with bicycles.
  3. On or near the train door exterior, use markings to indicate where passengers with bicycles should board. The current system has a sign on one entrance saying, “Limit 2 bicycles this car” (see photo below). The other entrance has no sign. The confusion lies here: Should two bicycles occupy the same space, at one end of the car and only enter through the door with the sign? Or should two bicycles occupy opposite ends of the car and enter through either door? If the former is preferred, the second door could have a sign that says one should enter with their bicycle through the other door.
  4. Install a method or mechanism that can hold a bicycle still. This could be with a hook, a seatbelt, or a “groove” in the floor. In Minneapolis, passengers with bicycles can hang them (see photo below).
  5. Install a light at each door in the car that would pulse to indicate which doors will open at the next platform (left or right). This can help passengers with bicycles know where other customers will be alighting and boarding.

I have some other ideas for the 5000-series cars but not related to bicycling.

Photo of exterior bicycle sign. Photo by Payton Chung.

Photo of bicycle hanging from hook within the Minneapolis-St. Paul Metro Transit Hiawatha light rail train.

Ideas for CTA’s incoming 5000-series train cars

February 3, 2011 / / 0 Comments
Update: Stay current on this topic at Grid Chicago. Latest post was on July 25, 2011, about the latest rail car order. 
The Chicago Transit Authority (CTA) is not exactly seeking feedback from the public at this time about the Bombardier-built 5000-series train cars it’s testing now. But this is our one chance to make these trains eve better.
  • No beige. This is not the 1980s.
  • The seats shouldn’t define individual spaces if they’re going to be longitudinal. Seat cups mean “If you fit into one, then you fit into one. If you take up 110% the width of one, you now take up two.” But if they were benches like in New York, people would only fill exactly as much space as they take up.
  • The end caps should be a different color plastic, not something intended to look like the aluminum siding from afar, which then up close is clearly nothing more than a plastic approximation. Even without redesigning the endcaps, the dye color being darker and some reflective striping (to make them not vanish into the night if the car has no lighting), would make them look ultra modern.
  • Remove the modesty panels. They serve little purpose in this day and age.

If you have ideas, leave them in the comments or email the Chicago Transit Authority.

Written in conjunction with Better bicycle storage on trains.

Photo by Jeff Zoline.