Category: Travel

The on-time trains and wonderful transit workers of Japan

I’m watching this mini-doc about the Tokyo Metro subway and they focus on customer service for a few minutes. They don’t explain why there’s a need to have so many staff at each station dedicated to customer service, aside from the plethora of passengers. I think one of the reasons is that the system is so vast and complex that so many people always have questions. Indeed I saw many Japanese confused or looking for where to go.

I experienced some of this great customer service myself. (In the video, skip to 14:00 to watch the segment on customer service training.)

I was at Ōmiya station in Saitama prefecture, north of Tokyo, and I wanted to ride the New Shuttle a short distance from Omiya to Tetsudō-Hakubutsukan to visit the Railway Museum, but I first wanted to get a “Suica” reloadable smart card so I didn’t have to keep buying single-ride tickets.

The scene outside Ōmiya station is a lot of mixed-use and malls

Oddly I noticed at least five different kinds of ticket vending machines at different stations. They all will display in English, and a sign above each lists some of its functions. There are many overlapping machines. After I tried to buy one with one machine I asked a worker how I can buy a Suica card.

Ōmiya station (JR side)

He didn’t speak English and I didn’t speak Japanese but his colleague understood my unaccented pronunciation of Suica, and informed him what I was looking for.

People wait in prescribed queues for the New Shuttle

It turns out that the machines at the New Shuttle “side” (more on this later) of the Omiya station don’t sell new Suica cards. The man walked me over to the JR side of the station and introduced me and my problem to a Japan Railways East worker. This second man spoke English and guided me through buying a personalized Suica card; a card with my name printed on it.

What was impressive was that the first man walked with me 570 feet away to the other side of the station, where he doesn’t work, instead of trying to point me in a direction. Even if he could verbally describe where I should go, that still wouldn’t solve my problem of obtaining a card because I would still probably have to ask someone else.

My personal Suica card for transit and convenience stores in Japan

This wasn’t unique in being “walked” to a destination. The next day in Chiba I bought a bento box “lunch set” (complete meal with veggies, meat, and rice) in the food hall of the Sogo department store, where there are dozens of independent shops selling fresh food.

After I bought the food I wanted to know where there was a place to eat it. Again, I didn’t speak Japanese and the woman who sold me the food didn’t speak English. I mimed my problem, by looking around, pointing, and making an eating motion. She nodded and walked me over to a small eating area at the edge of the food hall.

In Taiwan my host advised me that this would happen, and she also said to not hesitate asking someone for help. It happened one time in Taipei, but I don’t remember the circumstances. In a separate and similar occasion, however, a worker at the Taipei Discovery Center (which is similar to the city gallery in Singapore, Hong Kong, and many cities in China) approached me while I studied an exhibit. He talked to me about Taipei history, what I had seen so far during my visit (nothing, as this was my first stop on day one), what I planned to see (a lot), and then recommended more things for me to see (I checked out a couple things).

Station sides

I measured the 570 distance the New Shuttle worker walked with me to introduce me to a JR East worker who showed me how to buy a Suica card. Transit in Japan is privately operated and New Shuttle is one company (Saitama New Urban Transit Co., Ltd.) that operates one part of a station, and JR East operates the majority of the station. Tobu Railway also operates the station because it terminates a single commuter line here. Depending on how you look at it they are separate buildings but when you’re inside transferring from one to another there’s no distinction; the building connections are seamless.

Looking back on my winter holiday in Europe two months ago

A pretty tram in Budapest

A tram travels along the Danube river in Budapest, Hungary

I’ve posted a few articles about my trip to four countries in Europe over the Christmas and New Year’s holidays, so this is purely a recap to link to them.

I visited Germany, Hungary, Netherlands, Germany again, and Switzerland. It was a multimodal trip by train and plane, and some local transit buses. There are hundreds of captioned photos on my Flickr, but check out these three articles:

  • Five common “best practices” that every city with a high-use transit system in Europe has that the transit agencies in Chicagoland should adopt.
  • Day 1 in Switzerland on Mapzen’s Transitland blog – I discuss how amazingly interconnected Swiss public transport systems are, and how their single schedule data source makes it possible to get a route for a journey from Zürich to the top of a nearby mountain via four modes of public transport.
  • Day 2 in Switzerland where I spent a lot of time riding trams, buses, funiculars, and a cog railway to get around Zürich and visit a couple of museums.

 

Day two in Zurich: Combine transit and museums on a single pass

Zurich, Switzerland

I was taking pictures of the tram and when I got home I saw that all three people were staring at my camera. At Bellevue in Zurich.

The post for day 1, Friday, when I went to Mount Rigi, hasn’t been written yet. 

Today was a busy day, which is expected when you travel Steven Vance-style: efficiently (meaning you see a lot of stuff without wasting any time), alone, with a very good sense of what you want to do, where they are, and how you’ll get around.

I’m staying at Hotel Bristol, which came up in an Orbitz search as being a decent place less than $100 per night – that’s hard in Zurich, and even harder if you want a place near the Hauptbahnhof (Hbf). I knew that’s where I would be coming and going a few times to get to Lucerne, the mountains, or to buy cheap (relatively) dinner.

This morning, after eating a continental breakfast in the hotel, I walked a couple of blocks from the hotel to the Hbf – I’m measuring blocks in a Chicago-sense. It was about 4-5 minutes to the nearest station entrance to buy the ZurichCard.

Getting the card was a no-brainer because for 24 CHF (Swiss Francs, about $25) you get a 24-hour public transit card and free entry to dozens of museums. It includes the city zone and the adjacent zones, including the airport. I have to leave for the airport tomorrow by 10 AM and I validated the card at 11 AM so I’m covered there.

After checking out and riding the city’s two funiculars and single rack railway, I visited the tram museum and national museum (Landesmuseum). Add to that the dozens of trams and buses I rode to reach the hill transport and two museums.

Consider that the cost of the train to the airport is 6.40 CHF, the tram museum is 12 CHF, and the Landesmuseum charges 10 CHF, I’d say I got more than my money’s worth.

What’s really great about the ZurichCard is that you can purchase it at any of ticket vending machine, including the ones labeled “SBB CFF FFS”* that also sell national railway and supra-regional tickets. You have to remember to validate the card right before your first use, either at a ZVV (Zurich regional public transport union) ticket vending machine.

My first transit trip this morning was on a fantastic double-articulated bus. That means it has three sections with five doors! These buses are only used on routes 31 and 33 in the city center, and they’re electric and silent, running on overhead trolley wire. The bus has the same priority and comfort as a tram, and multiple screens attached to the ceiling showing the next stop and its connections (transfers).

Zurich, Switzerland

The front two sections of a bi-articulated bus. It’s normally not possible to bring a bike on a bus or tram in Europe, except when the bus has been specially outfitted for the bike to be on the inside. Buses in Europe aren’t allowed to have bike racks on the front.

The tram system in the city center is the perfect complement and support for having so little driving here. Some of the streets restrict driving, and other streets have only a single lane in one direction, or just two lanes, one in each direction. Many of the major intersections within a mile of the Hbf surprisingly have no traffic controls.

Trams and buses load and unload passengers very fast because you can board through any door. “Winter mode” is enabled on many of the vehicles to keep passengers already on board more comfortable by opening doors at the stop only upon request (you push a button on the door).

Streetfilms published a video in 2014 discussing how the city administration has capped the number of parking spaces across the city: if a new parking space is built, a parking space has to be removed in the city center.

Driving in the city center is thus primarily for leaving your parking space for elsewhere in the city or region, or the reverse. Trips are extremely convenient by tram or trolley bus.

Motorists are obliged to stop for people who want to cross the road in zebra crossings, and trams which are turning across the lanes. Then, unless a road sign or marking dictates the priority of a lane, the rule “yield to the motorist on your right” reigns.

I never waited more than 7 minutes for a tram (I know because the countdown signs never exceeded 7 minutes for the route I was going to ride) and the average was probably closer to 4 minutes. It seems that a majority of the time trams run in exclusive right of way and traffic signals are set up to prioritize their movement.

Transit signal priority isn’t a given in all cities with trams; in Amsterdam and Budapest it seemed the tram waited just as long for a “green” light as adjacent, same-direction motorists did.

At the tram museum I talked to a staffer there who was pointing out features in a model created by a city task force which was investigating a potential U-bahn (underground) system for Zurich. He said that a couple of years ago the museum hosted an event to talk about whether the city was better off without the system.

The consensus amongst the attendees was that the city was indeed better off without a subway because the trams have a higher frequency than what the subway would have had. Another point made was that the connections between trams are easier and faster than between other modes.

Nevertheless, a few underground stations were built, but they aren’t subways. Two tracks, 21 and 22, carry the two routes of the Sihltal Zürich Uetliberg Bahn (SZU), One goes up the Uetliberg mountain in the city and the other serves the Sihl valley suburbs. There are also three underground tram stations away from the city center on line 7.

Traffic on the local transit was lighter than yesterday. Many riders I saw today were headed to a hill to go sledding. It might also be a coincidence that I rode all three hill-climbing funicular and rack railway lines, as well as the train that goes up “Mount Zurich” (870 meters; its real name is Uetliberg).

The Dolderbahn heads up the hill from Romerhof to the Dolder recreation area. At least half of the passengers today were children going with their parents and friends to sled down a hill there.

The Dolderbahn is a rack (cog) railway that heads up the Adlisberg mountain from Römerhof to the Dolder recreation area. At least half of the passengers today were children going with their parents and friends to sled down a hill there.

The last word on Zurich: It’s very expensive to eat here. I paid 11.50 CHF (about the same in USD) for a “döner box” which is something I paid about $5 in Rotterdam. A döner box is fast food. The cheap beer that went along with it was $5, which I could probably get for less than $2 in Rotterdam.

* “SBB CFF FFS” is a set of three acronyms that when expanded mean “Swiss Federal Railways” in German, French, and Italian, respectively. It’s normally abbreviated to SBB – German is the most commonly spoken language in Switzerland. Each of the acronyms plus dot “ch” has its own website that loads the organization’s website in the respective language.

Day trips from Amsterdam

This is a list of day trips that you can take from Amsterdam. We might have different ideas of what constitutes the duration of the day. Once I get to a city I “travel quickly”: I walk fast, bike fast, and don’t linger too often at a point of interest, so I can see lots of places. This advice assumes you’ll arrive into the city center (where the train stations are) between 10 and 11 AM.

Naarden and Hilversum

Visit “vesting” Naarden (Naarden fort) to see a star-shaped fortress from the 1600s. You can take a bus or bike there from the train station.

Hilversum is a richer city and has a lot of typically Dutch architecture, especially of buildings designed by Richard Dudok. Go here if you’re in the TV and radio industries. You’ll need a bike if you want to see even half of them. A lot of them are schools and apartment buildings.

These two cities are a <15 minute train ride away from each other, with trains every 15 minutes.

Haarlem

Haarlem is a short ride from Amsterdam and has a working windmill museum, near a panopticon-style prison. Perhaps stop here on your way to Zandvoort an Zee (beach resort).

Rotterdam

Get here early and leave late. Take the Intercity Direct to the city by 10 AM. That’s the high-speed train, and don’t forget to pay for or buy the “toeslag” (supplement) and you’ll get there about 30 minutes faster for a minor extra cost. Or, take the slower, scenic route there in the morning and the fast route back to your lodging in Amsterdam at night.

Rotterdam is a very large city and has a lot to do. Rent a bike from Zwaan Bikes in Groothandelsgebouw on the next block west of the train station (my favorite in the world).

Go on the 75-minute long harbor tour operated by Spido that starts on the northwest side of the Erasmusbrug (Erasmus bridge).

In the evening, grab a bite to eat at Fenix Foods Factory and get a beer from Kaapse Brouwers in the same converted warehouse building.

Delft

Delft is a very pretty city to walk around. It’s very touristic so you will see a lot of shops selling the local blue porcelain. I bought lavender goat cheese here, and it was delicious. Climb the steps to the top of the cathedral in the Grote Markt (main square). If you like architecture, head over to the university, TU Delft. You can walk there from city center in less than 20 minutes.

Eat at Huszár which is a couple “blocks” south of the train station.

The Hague – beach alert!

If you don’t go to the beach, you could do Delft and The Hague in the same day, providing you aren’t spending time at museums and you have a bicycle to move a little quicker. Walk through the royal palace, Binnenhof.

Take a tram or a bike to the beach at Scheveningen.

Zandvoort an Zee – beach alert!

This is a small beach resort town on the North Sea. Walk from the train station to the beach and keep walking until you find a beach lounge you like. Then grab a seat and order a drink (it’ll take a while for someone to come over, so find a menu yourself because it’s typical for a Dutch server to not bother bringing you one unless you ask for it).

Almere

This one’s only for people who want to see a New Town in the Netherlands, or are really curious to know and see how polder works, and how the Dutch reclaimed an entire province from a sea (which is now a lake). Research the history: IJsselmeer, Zuiderzee, Flevoland (the province)

Essential apps for traveling in parts of Europe

Train Radar

The Train Radar in Reisplanner Xtra (from NS, the Dutch intercity train operator) is a fun feature to show you trains nearby. The rest of the app is essential for efficient use of NS trains.

I’ve used a bunch of apps that are necessary when you’re traveling within and between countries in the parts of Europe I’m staying in an visiting this year.

The first app you should install is maps.me (iOS, Android, Amazon). It stores maps offline by downloading them from OpenStreetMap. Before leaving for the next city, download it on wifi! Each city takes up 25-60 MB on your phone, and it’s easy to delete a city’s map after you depart. This app is super fast, looks nice, has offline route planning, and can show any area in the world.

Travel apps for the Netherlands

  • Reisplanner Xtra, is essential because it has a journey planner for traveling within the country. It also shows real-time information, and even has a map of all the trains running in the country at that moment. It lists real-time OV-fiets bike availability.
  • NS International, for looking up timetables for trains between the Netherlands and France, Germany, and Belgium. You can’t buy tickets in the app, but it will link you to a shopping cart on the NS International website.
  • 9292.nl, journey planner app for all public transport in the Netherlands. It doesn’t have network maps, though, if you’re only interested in where the Rotterdam Metro goes.
maps.me gets data from OpenStreetMap, the wiki-style map that regular people around the world edit (including myself). The map improves as more people add more information!

maps.me gets data from OpenStreetMap, the wiki-style map that regular people around the world edit (including myself). The map improves as more people add more information!

Travel apps for Germany

  • DB Navigator, this has all public transport in Germany, including intercity trains. It even has intercity trains for so many other countries, regardless if that train has service in Germany. When you look up timetables for trains outside Germany, it will rarely be able to show you the price, but just seeing the schedule, and what trains are available, is important. You can buy tickets within the app, and use the app as a mobile ticket.

Other travel apps

  • Rome2rio, is remarkable because it will show you all ways to get between two cities, and it works worldwide. It incorporates timetables and maps from local transit systems, intercity coach buses, intercity trains, flights, and driving. It’s multimodal, too. It won’t book tickets, but it’s the only service I know of that focuses on showing the multitude of options – simultaneously, with prices! – for future travel planning. And it’s super fast – I think it’s getting results before you even push the “search” button.
Rome2rio showing directions between Stockholm and Malmo

Rome2rio shows results for all modes (and combined modes) between two cities, here listing 11 options on trains, buses, cars, and plans between Stockholm and Mälmo, Sweden.

  • Skyscanner, this flight-finding service has more intra-Europe airlines than services popular in the United States (like Hipmunk, Orbitz, and KAYAK).
  • Captain Train is a continental train ticketing company with a nice app that will sell you tickets for service within and between many countries.
  • Voyages-sncf, is useful if you’ll be taking fast or regular intercity trains in France, but I don’t believe it has mobile ticketing. However, you can buy tickets in the app or on the website and pick up the tickets at a vending machine at many train stations in France. This is where I bought a Thalys (high-speed train) ticket; it’s better than NS International and the Belgian equivalent from SNCB.
  • United, this airline has implemented a superior entertainment system. I call it “Netflix in the sky”. To be clear, Netflix isn’t involved. It works like this: Install the United app on your device, and then connect to the airplane’s wifi network. There’s a server in the plane that has a lot of movies and TV shows, and these stream directly to your device. This is especially useful in United’s older 767 planes that don’t have seatback screens (IFE).

What apps do you recommend and why?