Category: Transportation

The on-time trains and wonderful transit workers of Japan

I’m watching this mini-doc about the Tokyo Metro subway and they focus on customer service for a few minutes. They don’t explain why there’s a need to have so many staff at each station dedicated to customer service, aside from the plethora of passengers. I think one of the reasons is that the system is so vast and complex that so many people always have questions. Indeed I saw many Japanese confused or looking for where to go.

I experienced some of this great customer service myself. (In the video, skip to 14:00 to watch the segment on customer service training.)

I was at Ōmiya station in Saitama prefecture, north of Tokyo, and I wanted to ride the New Shuttle a short distance from Omiya to Tetsudō-Hakubutsukan to visit the Railway Museum, but I first wanted to get a “Suica” reloadable smart card so I didn’t have to keep buying single-ride tickets.

The scene outside Ōmiya station is a lot of mixed-use and malls

Oddly I noticed at least five different kinds of ticket vending machines at different stations. They all will display in English, and a sign above each lists some of its functions. There are many overlapping machines. After I tried to buy one with one machine I asked a worker how I can buy a Suica card.

Ōmiya station (JR side)

He didn’t speak English and I didn’t speak Japanese but his colleague understood my unaccented pronunciation of Suica, and informed him what I was looking for.

People wait in prescribed queues for the New Shuttle

It turns out that the machines at the New Shuttle “side” (more on this later) of the Omiya station don’t sell new Suica cards. The man walked me over to the JR side of the station and introduced me and my problem to a Japan Railways East worker. This second man spoke English and guided me through buying a personalized Suica card; a card with my name printed on it.

What was impressive was that the first man walked with me 570 feet away to the other side of the station, where he doesn’t work, instead of trying to point me in a direction. Even if he could verbally describe where I should go, that still wouldn’t solve my problem of obtaining a card because I would still probably have to ask someone else.

My personal Suica card for transit and convenience stores in Japan

This wasn’t unique in being “walked” to a destination. The next day in Chiba I bought a bento box “lunch set” (complete meal with veggies, meat, and rice) in the food hall of the Sogo department store, where there are dozens of independent shops selling fresh food.

After I bought the food I wanted to know where there was a place to eat it. Again, I didn’t speak Japanese and the woman who sold me the food didn’t speak English. I mimed my problem, by looking around, pointing, and making an eating motion. She nodded and walked me over to a small eating area at the edge of the food hall.

In Taiwan my host advised me that this would happen, and she also said to not hesitate asking someone for help. It happened one time in Taipei, but I don’t remember the circumstances. In a separate and similar occasion, however, a worker at the Taipei Discovery Center (which is similar to the city gallery in Singapore, Hong Kong, and many cities in China) approached me while I studied an exhibit. He talked to me about Taipei history, what I had seen so far during my visit (nothing, as this was my first stop on day one), what I planned to see (a lot), and then recommended more things for me to see (I checked out a couple things).

Station sides

I measured the 570 distance the New Shuttle worker walked with me to introduce me to a JR East worker who showed me how to buy a Suica card. Transit in Japan is privately operated and New Shuttle is one company (Saitama New Urban Transit Co., Ltd.) that operates one part of a station, and JR East operates the majority of the station. Tobu Railway also operates the station because it terminates a single commuter line here. Depending on how you look at it they are separate buildings but when you’re inside transferring from one to another there’s no distinction; the building connections are seamless.

Looking back on my winter holiday in Europe two months ago

A pretty tram in Budapest

A tram travels along the Danube river in Budapest, Hungary

I’ve posted a few articles about my trip to four countries in Europe over the Christmas and New Year’s holidays, so this is purely a recap to link to them.

I visited Germany, Hungary, Netherlands, Germany again, and Switzerland. It was a multimodal trip by train and plane, and some local transit buses. There are hundreds of captioned photos on my Flickr, but check out these three articles:

  • Five common “best practices” that every city with a high-use transit system in Europe has that the transit agencies in Chicagoland should adopt.
  • Day 1 in Switzerland on Mapzen’s Transitland blog – I discuss how amazingly interconnected Swiss public transport systems are, and how their single schedule data source makes it possible to get a route for a journey from Zürich to the top of a nearby mountain via four modes of public transport.
  • Day 2 in Switzerland where I spent a lot of time riding trams, buses, funiculars, and a cog railway to get around Zürich and visit a couple of museums.

 

Chicago’s ward boundaries should go down alleys instead of main streets

Dividing a small part of a business district, centered on one street, into three fiefdoms cannot be an efficient way to govern a neighborhood, aggregate resources, or provide services.

This graphic illustrates how many elected “stakeholders” – each with their own ideas – a city transportation department and its contracted engineers have to deal with to repave a street and rebuild the sidewalks.

The constituents are the same, however. They are all small business owners, and if you want to get together and advocate for change, you’ll have to make three different appointments.

Say the first elected official supports your small group’s proposal. Are they going to talk to the next door elected official and collaborate?

Naw. Not in Chicago. This is the city where a bike lane will be repaired on a street, but only up to the point where the fiefdom boundary ends, because the next official didn’t want to pay for the maintenance on their side.

I can see one situation where having three boundaries is good: Say one of the official is really good, responsive to needs, pushes for street upgrades, spends their discretionary funds in ways that you like, and attracts more businesses to locate there.

The next door official, however, isn’t as responsive or “good”, but they want those businesses to locate on their side of the street. They’ll become better, in essence, competing.

I don’t think this happens in Chicago, because you’ll tend to have officials who are about the same.

The depicted project was proposed a little over four years ago, and is now complete, it appears.

Day two in Zurich: Combine transit and museums on a single pass

Zurich, Switzerland

I was taking pictures of the tram and when I got home I saw that all three people were staring at my camera. At Bellevue in Zurich.

The post for day 1, Friday, when I went to Mount Rigi, hasn’t been written yet. 

Today was a busy day, which is expected when you travel Steven Vance-style: efficiently (meaning you see a lot of stuff without wasting any time), alone, with a very good sense of what you want to do, where they are, and how you’ll get around.

I’m staying at Hotel Bristol, which came up in an Orbitz search as being a decent place less than $100 per night – that’s hard in Zurich, and even harder if you want a place near the Hauptbahnhof (Hbf). I knew that’s where I would be coming and going a few times to get to Lucerne, the mountains, or to buy cheap (relatively) dinner.

This morning, after eating a continental breakfast in the hotel, I walked a couple of blocks from the hotel to the Hbf – I’m measuring blocks in a Chicago-sense. It was about 4-5 minutes to the nearest station entrance to buy the ZurichCard.

Getting the card was a no-brainer because for 24 CHF (Swiss Francs, about $25) you get a 24-hour public transit card and free entry to dozens of museums. It includes the city zone and the adjacent zones, including the airport. I have to leave for the airport tomorrow by 10 AM and I validated the card at 11 AM so I’m covered there.

After checking out and riding the city’s two funiculars and single rack railway, I visited the tram museum and national museum (Landesmuseum). Add to that the dozens of trams and buses I rode to reach the hill transport and two museums.

Consider that the cost of the train to the airport is 6.40 CHF, the tram museum is 12 CHF, and the Landesmuseum charges 10 CHF, I’d say I got more than my money’s worth.

What’s really great about the ZurichCard is that you can purchase it at any of ticket vending machine, including the ones labeled “SBB CFF FFS”* that also sell national railway and supra-regional tickets. You have to remember to validate the card right before your first use, either at a ZVV (Zurich regional public transport union) ticket vending machine.

My first transit trip this morning was on a fantastic double-articulated bus. That means it has three sections with five doors! These buses are only used on routes 31 and 33 in the city center, and they’re electric and silent, running on overhead trolley wire. The bus has the same priority and comfort as a tram, and multiple screens attached to the ceiling showing the next stop and its connections (transfers).

Zurich, Switzerland

The front two sections of a bi-articulated bus. It’s normally not possible to bring a bike on a bus or tram in Europe, except when the bus has been specially outfitted for the bike to be on the inside. Buses in Europe aren’t allowed to have bike racks on the front.

The tram system in the city center is the perfect complement and support for having so little driving here. Some of the streets restrict driving, and other streets have only a single lane in one direction, or just two lanes, one in each direction. Many of the major intersections within a mile of the Hbf surprisingly have no traffic controls.

Trams and buses load and unload passengers very fast because you can board through any door. “Winter mode” is enabled on many of the vehicles to keep passengers already on board more comfortable by opening doors at the stop only upon request (you push a button on the door).

Streetfilms published a video in 2014 discussing how the city administration has capped the number of parking spaces across the city: if a new parking space is built, a parking space has to be removed in the city center.

Driving in the city center is thus primarily for leaving your parking space for elsewhere in the city or region, or the reverse. Trips are extremely convenient by tram or trolley bus.

Motorists are obliged to stop for people who want to cross the road in zebra crossings, and trams which are turning across the lanes. Then, unless a road sign or marking dictates the priority of a lane, the rule “yield to the motorist on your right” reigns.

I never waited more than 7 minutes for a tram (I know because the countdown signs never exceeded 7 minutes for the route I was going to ride) and the average was probably closer to 4 minutes. It seems that a majority of the time trams run in exclusive right of way and traffic signals are set up to prioritize their movement.

Transit signal priority isn’t a given in all cities with trams; in Amsterdam and Budapest it seemed the tram waited just as long for a “green” light as adjacent, same-direction motorists did.

At the tram museum I talked to a staffer there who was pointing out features in a model created by a city task force which was investigating a potential U-bahn (underground) system for Zurich. He said that a couple of years ago the museum hosted an event to talk about whether the city was better off without the system.

The consensus amongst the attendees was that the city was indeed better off without a subway because the trams have a higher frequency than what the subway would have had. Another point made was that the connections between trams are easier and faster than between other modes.

Nevertheless, a few underground stations were built, but they aren’t subways. Two tracks, 21 and 22, carry the two routes of the Sihltal Zürich Uetliberg Bahn (SZU), One goes up the Uetliberg mountain in the city and the other serves the Sihl valley suburbs. There are also three underground tram stations away from the city center on line 7.

Traffic on the local transit was lighter than yesterday. Many riders I saw today were headed to a hill to go sledding. It might also be a coincidence that I rode all three hill-climbing funicular and rack railway lines, as well as the train that goes up “Mount Zurich” (870 meters; its real name is Uetliberg).

The Dolderbahn heads up the hill from Romerhof to the Dolder recreation area. At least half of the passengers today were children going with their parents and friends to sled down a hill there.

The Dolderbahn is a rack (cog) railway that heads up the Adlisberg mountain from Römerhof to the Dolder recreation area. At least half of the passengers today were children going with their parents and friends to sled down a hill there.

The last word on Zurich: It’s very expensive to eat here. I paid 11.50 CHF (about the same in USD) for a “döner box” which is something I paid about $5 in Rotterdam. A döner box is fast food. The cheap beer that went along with it was $5, which I could probably get for less than $2 in Rotterdam.

* “SBB CFF FFS” is a set of three acronyms that when expanded mean “Swiss Federal Railways” in German, French, and Italian, respectively. It’s normally abbreviated to SBB – German is the most commonly spoken language in Switzerland. Each of the acronyms plus dot “ch” has its own website that loads the organization’s website in the respective language.

Bicyclists in Chicago can travel pretty far in 15 minutes

Mapzen* released Mobility Explorer last week. It is the graphical user interface (GUI) to the Transitland datastore of a lot of the world’s transit schedules and maps.

It also has isochrones, which are more commonly known as “mode sheds”, or the area that you can reach by a specific mode in a specific amount of time.

I wanted to test it quickly to see what these mode sheds say about where I live, a block north of Humboldt Park. From my house, on a bicycle, I can reach the edges of an area that’s 25 square miles in 15 minutes.

Isochrones map of transportation distance from my house

The distance you can travel from my house at the north end of Humboldt Park in 15 minutes by three modes, assuming you leave at 2:21 PM today (in increasing distance/area): Transit (dark purple) Bicycling (burgundy) Driving (pink)

You can request these isochrones through this API call for any location and they’ll be returned as GeoJSON.

I’m still learning how isochrones work, and how they can be adjusted (to account for different rider seeds and route costs or penalties). One difference between bicycling and driving is that the driving area is increased by expressways while the bicycling area has a more uniform shape.

The bike shed is 25.7 square miles, and the driving shed is 52.0 square miles.

*I do contract work for Mapzen and maintain parts of the Transitland Feed Registry.