Category: Mobility

The on-time trains and wonderful transit workers of Japan

April 10, 2017 / / 0 Comments

I’m watching this mini-doc about the Tokyo Metro subway and they focus on customer service for a few minutes. They don’t explain why there’s a need to have so many staff at each station dedicated to customer service, aside from the plethora of passengers. I think one of the reasons is that the system is so vast and complex that so many people always have questions. Indeed I saw many Japanese confused or looking for where to go.

I experienced some of this great customer service myself. (In the video, skip to 14:00 to watch the segment on customer service training.)

I was at Ōmiya station in Saitama prefecture, north of Tokyo, and I wanted to ride the New Shuttle a short distance from Omiya to Tetsudō-Hakubutsukan to visit the Railway Museum, but I first wanted to get a “Suica” reloadable smart card so I didn’t have to keep buying single-ride tickets.

The scene outside Ōmiya station is a lot of mixed-use and malls

Oddly I noticed at least five different kinds of ticket vending machines at different stations. They all will display in English, and a sign above each lists some of its functions. There are many overlapping machines. After I tried to buy one with one machine I asked a worker how I can buy a Suica card.

Ōmiya station (JR side)

He didn’t speak English and I didn’t speak Japanese but his colleague understood my unaccented pronunciation of Suica, and informed him what I was looking for.

People wait in prescribed queues for the New Shuttle

It turns out that the machines at the New Shuttle “side” (more on this later) of the Omiya station don’t sell new Suica cards. The man walked me over to the JR side of the station and introduced me and my problem to a Japan Railways East worker. This second man spoke English and guided me through buying a personalized Suica card; a card with my name printed on it.

What was impressive was that the first man walked with me 570 feet away to the other side of the station, where he doesn’t work, instead of trying to point me in a direction. Even if he could verbally describe where I should go, that still wouldn’t solve my problem of obtaining a card because I would still probably have to ask someone else.

My personal Suica card for transit and convenience stores in Japan

This wasn’t unique in being “walked” to a destination. The next day in Chiba I bought a bento box “lunch set” (complete meal with veggies, meat, and rice) in the food hall of the Sogo department store, where there are dozens of independent shops selling fresh food.

After I bought the food I wanted to know where there was a place to eat it. Again, I didn’t speak Japanese and the woman who sold me the food didn’t speak English. I mimed my problem, by looking around, pointing, and making an eating motion. She nodded and walked me over to a small eating area at the edge of the food hall.

In Taiwan my host advised me that this would happen, and she also said to not hesitate asking someone for help. It happened one time in Taipei, but I don’t remember the circumstances. In a separate and similar occasion, however, a worker at the Taipei Discovery Center (which is similar to the city gallery in Singapore, Hong Kong, and many cities in China) approached me while I studied an exhibit. He talked to me about Taipei history, what I had seen so far during my visit (nothing, as this was my first stop on day one), what I planned to see (a lot), and then recommended more things for me to see (I checked out a couple things).

Station sides

I measured the 570 distance the New Shuttle worker walked with me to introduce me to a JR East worker who showed me how to buy a Suica card. Transit in Japan is privately operated and New Shuttle is one company (Saitama New Urban Transit Co., Ltd.) that operates one part of a station, and JR East operates the majority of the station. Tobu Railway also operates the station because it terminates a single commuter line here. Depending on how you look at it they are separate buildings but when you’re inside transferring from one to another there’s no distinction; the building connections are seamless.

To slow down drivers, we must speak up to our own drivers

November 20, 2016 / / 0 Comments
Backseat view of drive to Oak Park

We have a lot of power from the backseat to influence our drivers to drive better. We only have to speak up.  Photo: John Bracken

I’ve had a lot of experience with a major “transportation network company” this weekend. TNCs are also known as e-hail car services, and, inaccurately, “ride share”, because a car arrives at your location after pressing a button on an app.

I rode in one four times from Friday to Sunday because my visiting friend had a broken bone and couldn’t ride a bike – that was our original plan. Instead we had a multi-modal weekend and relied on walking, public transportation, another friend’s personal vehicle, and the TNC to go out.

These experiences reminded me that advocates for safe streets and better active transportation service and infrastructure – including myself – must directly battle entrenched norms about the “plight of the driver”.

In our final ride, on our way to the airport to drop off my friend, the TNC driver asked about the timing of our trip, if we were in a rush so the driver could know if they needed to drive a certain way.

I said that we were not, that we had budgeted plenty of time, and that Google Maps showed green lines on the local streets and highway between where we had dinner in Ukrainian Village and O’Hare airport.

As he was driving the car northbound on Western Avenue toward the Fullerton Avenue on-ramp to the Kennedy, my friend asked him about the app he was using that was speaking the turn-by-turn directions, and how it knew what the road conditions were.

The app uses the Waze service, which collects data from transportation departments, other drivers, and databases of upcoming road closures. The driver said he liked that it warned him of the locations of red light and speed cameras, too.

“I’ve gotten four speed camera tickets in the last year”, he said, “and they were all $100 each.”

I have written about Chicago’s speed cameras several times in Streetsblog Chicago, and I thought the cost was different so I asked, “Isn’t it lower for the first time?” Nope, he said.

When I looked it up at home I remembered why I was mistaken: The fine is $100 if you are traveling 11 miles per hour or more over the speed limit. The fine is $35 for traveling six to 10 miles per hour or more over the speed limit, but the cameras aren’t enforcing this range currently.

That was the end of our conversation, but I should have kept on.

The conversation we should have had would have questioned his driving behavior. I should have asked, “Why are you driving so far so often?” and “Why aren’t you slowing down? Don’t you know that speeding is dangerous to you, your passengers, and other people outside the car?”

I was spineless and didn’t challenge how he was contributing to unsafe streets in the city. My silence was tacit agreement that four $100 speeding tickets – for driving 41+ in a 30, or 31+ in a 20 in a school zone if a child was present – was a personal burden and not a necessary enforcement tool to try and reduce the number of injuries and deaths in car crashes in Chicago.

Later, on the Kennedy Expressway, he was traveling a bit over 70 miles per hour, or more than 25 miles per hour greater than the speed limit. Again I said nothing.

Another of the TNC drivers this weekend was likely high on marijuana. I shouldn’t have accepted any of these situations.

Barcelona’s superblocks are being implemented now to convert car space to people space

October 3, 2016 / / 6 Comments

Most of the urban block pattern in Barcelona is this grid of right angles (like Chicago) with roads between blocks that range from small to massive (like Chicago). Barcelona’s blocks, called “illes”, for islands*, are uniform in size, too. This part of Barcelona is called Eixample, designed by ldefons Cerdà in 1859.

The city is rolling out its urban mobility plan from 2013 to reduce noise and air pollution, and revitalized public spaces. Part of this plan is to reduce car traffic on certain streets in a “superblock” (the project is called “superilles” in Catalan) by severely reducing the speed limit to 10 km/h.

Vox published the video above, and this accompanying article. The project’s official website is written in Catalan and Spanish.

My favorite quote from the video is when someone they interviewed discussed what tends to happen when space for cars is converted to space for people:

“What you consistently see is when people change their streetscapes to prioritize human beings over cars is you don’t see any decline in economic activity, you see the opposite. You get more people walking and cycling around, more slowly, stopping more often, patronizing businesses more. That center of social activity will build on itself.”

A superblock is a group of 9 square blocks where the internal speed limit for driving is reduced to 10 km/h, which is slower than most people ride a bicycle.

A superblock is a group of 9 square blocks where the internal speed limit for driving is reduced to 10 km/h, which is slower than most people ride a bicycle. That’s the second phase, though. The first phase reduces it first to 20 km/h. During phase 2, on-street parking will disappear. In addition to the reduced speed, motorists will only be able to drive a one-way loop: into the superblock, turn left, turn left, and out of the superblock, so it can’t be used as a through street even at slow speeds, “allowing people to use the streets for games, sport, and cultural activities, such as outdoor cinema” (Cities of the Future).

A grid isn’t necessary to implement the “superblock”; it can work anywhere.

In Ravenswood Manor, the Chicago Department of Transportation is testing a car traffic diverter at a single intersection on Manor Avenue, where drivers have to turn off of Manor Avenue. This effectively creates a small superblock in a mostly residential neighborhood, but one that is highly walkable, because schools, parks, a train station, and some small businesses are all within about four blocks of most residents.

The trial is complementary to an upcoming “neighborhood greenway” project to use Manor Avenue as an on-street connection between two multi-use trails along the Chicago River.

The Vox video points out that “walkable districts are basically isolated luxury items in the United States”. I agree that this is often the case, although NYC, pointed out as a place where people spaces are being made out of former car-only spaces, is spreading its “pedestrian plaza” throughout all boroughs.

Ravenswood Manor is a wealthy area, but the reason this project is being tried there and not one of the dozens of other places where a lot of car traffic makes it uncomfortable or dangerous to walk and bike is because of the need to connect the trails.

photo of a temporary car traffic diverter

These temporary car traffic diverters are set up at Manor Avenue and Wilson Avenue to force motorists to turn off of Manor Avenue while still allowing bicyclists and pedestrians to go straight. Photo: John Greenfield

The diverter should drastically reduce the amount of through traffic in the neighborhood. Its effect on motorists’ speeds will be better known when CDOT finishes the test in November.

A worker installs a barrier identifying the entrance to a “superilla” (singular superblock) last month. Calvin Brown told me, “I prefer the name ‘super islands’ because it is more poetic and captures the peaceful setting that they create.” Photo via La Torre de Barcelona.

I see a connection between the “superilles” plan in Barcelona, and what CDOT is piloting in the small neighborhood. The next step for CDOT is to try iterative designs in this and other neighborhoods and start converting asphalt into space for other uses, but we may have to rely on local groups to get that ball rolling.

I had the great fortune of visiting Barcelona a year ago, and I had no idea about the plan – but I was impressed by Cerdà’s design of Eixample. I will return, and next time I’ll spend a little time bicycling around.

Chicago has too many traffic signals

June 21, 2016 / / 7 Comments
IMG_2496

People wait at a stop light on the first major ring road in the city center of Amsterdam. Photo: Northeastern University, Boston

I was flabbergasted to learn today that there are only 5,500 signalized intersections in all of the Netherlands. I was reading Mark’s blog “Bicycle Dutch” and he interviewed a city traffic signal engineer in Den Bosch, who described how different road users are prioritized at different times based on the complex programming. (Watch the video below.)

In Chicago there are more than 3,000 signalized intersections. And I believe this is way more than we need.

I understand more than the average person how traffic moves in each place and how it “works”. There is such a thing as too many traffic signals because at some point the signals (their proximity and their programming) start causing delays and conflicts.

Saying that traffic – of all kinds, bikes, trucks, buses, delivery vans, and personal vehicles – moves better in cities in the Netherlands than in Chicago is an understatement.

Aside from their impacts on traffic (which can be good in some situations, but aggravating existing problems in other places), signals are very expensive to purchase, install, and maintain.

In Chicago, an alderman (city councilor) can use part of their $1.3 million “menu” money annual allocation to purchase a traffic signal for $300,000. That’s money that won’t be used for transportation investments that reduce the number of severe traffic crashes as well as reduce congestion like bus lanes and protected bike lanes.

Let’s review

I compared their populations (about 17 million in the Netherlands and 2.7 million in Chicago) and saw that Chicago has a lot more traffic signals per person.

On Twitter, however, I was challenged to find the number of traffic signals per mile driven, not per capita.

So, I did, and I was surprised by the result.

This assumes I collected the right statistics, and converted the driving figures correctly.

The surprise: There are more passenger miles driven (known as VMT) in the Netherlands, per capita, than in Chicago. I actually can’t even get passenger miles driving in Chicago – I can only find “all miles” driven. And that includes trips on interstates that pass through Chicago but where the driver or passengers don’t stop in Chicago.

Here’s the analysis, though.

Driving

  • According to the OECD, there were 145,400 million kilometers driven on roads, for passenger transport, excluding bus coaches, in the Netherlands in 2013 (the latest year for which data was available in the Netherlands). That’s 145.4 billion kilometers. (Source, no permalink.)
  • According to the Illinois Department of Transportation, there were 11,150,109 thousand miles for all kinds of road transport, in Chicago in 2013. That’s 11.2 billion miles, which converts to 17.9 billion kilometers. (Source)

Population

  • In 2013, the Netherlands had 16,804,430 inhabitants (they had declared reaching 17,000,000 this year), according to the OECD.
  • In 2013, the City of Chicago had 2,706,101 inhabitants, according to the U.S. Census Bureau’s 2009-2013 ACS 5-year estimate.

Signals

Results!

  • The Netherlands has over 39 signalized intersections per billion kilometers traveled.
  • Chicago has over 167 signalized intersections per billion kilometers traveled.

I finally heard “My best friends are bike lanes” at a meeting

August 7, 2015 / / 3 Comments
Augusta @ Washtenaw

Yes, more bikes, but keep them in the parks! Unrelated photo by Josh Koonce.

Last night at a ward transportation meeting I finally got to hear it: “My best friends are bike lanes”. AKA the plight of the motorist.

In many words, bike lanes and other kinds of infrastructure that make bicycling in a city safer and more comfortable must be impinging on driving and the needs of the motorist must be considered.

Okay, it wasn’t exactly uttered “my best friends are bike lanes”, but no one ever says that verbatim.

It went more like this: “We’re all for more biking. Biking in the park, more of that, that’s great. But you have to consider the motorist because there’s very little bicycling in our neighborhood and most of us don’t ride bikes.”

No one ever says that they oppose the act of riding a bicycle. Doug Gordon keeps a diary of the different ways these phrases are coded. They say something that sounds like the opposite: “I’m not against cycling” and “We’re not opposed to bicycle lanes”.

Yes, they want more biking…but not if it affects driving.
Well, that’s just not possible.

And we’re not even starting from a place of equality, either, regardless of how many people in the neighborhood are riding bikes versus driving cars.

No, instead, there is zero infrastructure for bicycling, and all infrastructure is optimized (er, “accommodating”) for driving. However the city staff at this meeting said there are some times, evident from their traffic counts, when bicycles made up 10 percent of traffic on certain streets in the neighborhood.

So there are people bicycling, yet are not accommodated. Driving is fully accommodated and anything less than that is essentially impinging on this motorist’s right to drive and park for free on publicly-funded streets.